Lottie London Reviews

Great customer service even though I had to return due to being sent incorrect product due to website not being updated. Chrissy was very helpful and kept me in the loop and my refund was processed quickly. Nice place to shop with reasonable prices.

I ordered some things from Lottie the other day. They had arrived in 2 days which was great and the products were so pigmented and didn’t feel heavy or sticky when I bought the balm and lip oil. Although I absolutely love their underrated products the blush that I had bought was broken from the inside which was a disappointment, I had emailed them and they replied in 5 mins after I sent it and the next day they had shipped another one to replace my blush so I would say that’s amazing customer service!! Their products are affordable and great quality and their customer service is so quick and reliable so I would definitely recommend buying from Lottie London!! ??

My order hadn't arrived after 2 weeks so I chased it up. They said there had been a mistake with their warehouse and that it would be dispatched that day. 8 days later and still nothing has arrived. The tracking link does not work. I do not feel they are being honest and are blaming recent postal strikes for their own failings. They have so far refused to refund me. Would never order from them again.

Ordered nearly 2 weeks ago and order has not arrived. Emailed customer service who said it would be dispatched next day which hasn’t happened. Terrible company I wouldn’t order from them again.

Says on the app you get a free product with every order and tells you to add it to basket to redeem it...it then charges you for it!! It also says you can get 10% off your 1st order which also didnt work on my order. So not a great start!! I then try and place my order but it doesnt let me just keeps taking me to the shopping page. So i try online instead of on the app and the order goes through no free gift and no 10% off ?
Fake news to get you to buy disgusting!

Have been a Lottie London customer for years now and am always very happy with their products. I recently wanted to order some items and there was a promotional code advertised on their website which I couldn't get to work. I emailed customer services at 10pm, and by the next morning I had a professional and friendly response rectifying the issue so that I could place my order. I also love how the products are cruelty free and the majority are also vegan. Will continue to use Lottie London's products.

There were issues with Royal Mail delivering my order the first time I ordered on the website. I got in touch with Customer Service and they expedited a new order that arrived the next day. I was impressed with the customer service, but also love the products! I tried two of the cloud (matte pastel shades in pink and lilac) eye shadows, a dense shader brush and a blush/stain. They're all well-pigmented and long-lasting without feeling bad for my skin and I appreciate that they are vegan.

THE BEST MAKE UP COMPANY

I absolutely love Lottie London I love the products I love the fact that they are cruelty free and all of their products are reasonably priced, I have bought a lot of things from them and I’m a massive fan 100% recommended by me I always stock up on the products and love it

Love the products from here and the shipping is so quick !
I had an issue with an order and the customer service team couldn’t have been more helpful to get it resolved!
I have even more faith now to stay as a customer.
Mascara is amazing ?
Thanks again for such a great service

I ordered this product before and loved it. I then reordered two of the same item once it ran out and was incredibly disappointed. They came yellow and looked dirty, potentially mouldy. I contacted customer service and explained that BOTH were faulty... after months I got a replacement from a different batch sent after having to contact them again. I was told the first replacement got lost in the post which was fine. "Kyle" was very nice and helpful. However, I was only sent ONE to replace TWO faulty items and the "new" one is also yellow... AVOID AT ALL COSTS.

I order in the past from this company no problems. But my recent order stuck at hermes depot because they put my address down incorrectly. The customer service is dreadful they will mot help at all, they are refusing to give me a refund. So I am left with no products ad lost my money . Tried contacting courier they are just as useless. Would not recommendusing this company at all they do not care about their customers

Ordered two packs of "Nailin It Bundle" as the colours looked amazing. The bottles arrived really really quickly and packaged up perfectly in individual bubble wrap. Also the colours really are amazing. Lottie London's nail colours seem to be chip resistant, and the ones I have bought have the little ball in the bottle which stops the varnish from going claggy. I recommend them, and will most certainly be buying from them again.

Avoid purchasing from them, I like their products but their customer service is a shambles and they don’t know how to run a business. Get the products from asos or Superdrug if you want them, don’t waste your time directly. I ordered a preorder and another item that was already in stock, this was on 21st February. No replies to any of my emails etc, today they have decided to remove my preorder item, they still haven’t delivered or even posted my other item - it is now 22nd March. Terrible company, would never recommend.

I contacted the company’s customer service via email when, nearly two weeks after placing an order, I realised I had yet to receive any despatch notification. Kyle from the customer experience team answered my email the same day and said he’d check with their fulfilment department and I received my order a few days later so very happy.
Really impressed with the foundation match as well, would order from Lottie London again.

Ordered the bundle but as someone else has pointed out it was a lot of dark dingy colours that will never suit anyone fair skinned, clearly just off-loading stuff they can’t sell. Very disappointed. Could they not at least have a package tailored to your general skin colour. Sadly I don’t even have any dark skinned friends I could give it to.